Social Media Monitoring Rules for Lenders

Class Length: 13-minutes
Featured Presenter: Karen Deis, Publisher,
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So, way back in January 2013, the FFIEC published a "proposed" social media monitoring rule for financial institutions and non-banks that are regulated by the CFPB (Interpretation here: Mortgage Company & Mortgage Brokers).

Well, the "final" guidance went into effect on December 11, 2013, so sat down, read the proposed rule, compared it to the final version.

Here's what you'll learn in this class:

  • What is considered social media
  • Who the rules apply to
  • Which consumer laws you must comply with
  • Who should be part of the monitoring process
  • How to monitor your reputation

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