How to Respond When Someone Complains!

Here it comes!

You know you’ve screwed up and your client is on the phone (or in your office) complaining.

The real estate agent just went ballistic on you.

Your processor is upset because you forgot to follow up with the client.

Maybe you are one of the fortunate ones who never get complaints! But if you do, whether or not their gripe is legitimate, there IS a systematic way to handle all complaints.

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