7-Step System to Build Customer Service Into Every Loan Transaction!

As a customer, when was the last time you saw or felt really good customer service? Think about what happened. What can you learn from your experience? Have you been or do you plan on being that person or company’s customer again?

I have just been on the receiving end of good customer service. Recently during a heat wave our air conditioning system broke and we found out that our previous HVAC guy had retired. We had to find a new company. In spite of the demand for their time, the company I called came out later (after 5PM) that day and started fixing our AC unit. They kept their promises and did everything exactly as they said it would happen. Things were not perfect… our unit had to be replaced which meant that our AC would not be up and running for another day, but they told us what to expect. We had nearly two days without AC in 98-degree weather… but I was still pleased with the service given by this company. They now have a new loyal customer.

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